Terms & Conditions

(Banner & Large Format Printing – UK)

By placing an order with us, you agree to the following Terms & Conditions.

1. Artwork Submission Guidelines

• Accepted file formats: PDF, PSD, AI, PNG, EPS, CDR, TIFF, JPEG and other industry-standard formats.
• All artwork must be supplied at minimum 300 DPI at full print size.
• A 2-inch bleed margin is strongly advised.
• Eyelets are placed within the bleed area.
• Do not place important text, logos, or critical design elements inside this area.
• We are not responsible for content placed within the bleed zone.

2. Preparing for Print & Customer Approval

• All designs are converted to CMYK colour mode (no Pantone matching).
• Colour differences of 10–15% are normal due to monitor and printer variations.
• A digital proof will be emailed for approval unless files are confirmed as print-ready.
• Written approval is mandatory before production begins.
• Approvals received after 1:00 PM are processed the next working business day.
• Print-ready files may proceed directly to production without further proofing.

3. Banner Printing Quality Notice

• Our banners are printed using large-format technology.
• Designed to be viewed from 2 metres or more.
• Minor pixelation or surface texture may be visible at very close range — this is normal and not a defect.
• If you require ultra-high-resolution prints for close viewing, please contact us before ordering.
• Eyelets are included free of charge.
• No warranty against general wear and tear.
• Size tolerance: ±2–5 cm due to material flexibility and finishing.

4. Shipping & Handling

• Shipping starts after final artwork approval (not after payment).
• Standard production & dispatch time: 5–6 working days.
• Standard delivery charge: £9.99 per order.

Oversized & Long-Length Items

• Delivery charges for oversized or long-length items are calculated separately.
• Charges are based on item length and courier size limits.
• The correct delivery fee will be shown at checkout or confirmed before dispatch.

Regional Delivery Charges

• Deliveries to Northern Ireland may incur additional charges.
• Certain areas of Scotland (Highlands & Islands) may have different delivery costs depending on postcode.
• Charges are calculated according to courier postcode zones.

Additional Shipping Information

• Orders larger than 110 × 110 cm may be folded for delivery — creases are not defects.
• Rigid items are sent flat via courier.
• Rolled shipping is available on request (extra charges may apply).
• Delivery timeframes are estimates and not guaranteed.
• We are not responsible for courier delays, failed delivery attempts, weather disruptions, or incorrect addresses.
• Redelivery charges may apply if delivery fails due to incorrect details or missed attempts.

5. Express & Urgent Orders

• Express options available: 24, 48, or 72 hours (subject to capacity).
• Express fees are displayed at checkout.
• Orders approved after 1:00 PM may incur a 50% surcharge for next-day delivery.
• Express timelines begin only after written artwork approval.

6. Returns & Refund Policy

• Printed items are non-returnable and non-refundable unless there is a confirmed print or size issue.
• Complaints must be reported within 24 hours of delivery.
• Damaged packaging must be refused at delivery.
• Courier delays are not refundable once dispatch is confirmed.
• Approved returns must be made at the customer’s cost unless a fault is proven.
• Refunds are processed only after returned goods are inspected.

7. Fraud Prevention Policy

• All banners are photographed and weighed before dispatch.
• Courier manifests and dispatch scans serve as shipment proof.
• Fraudulent claims will be investigated and may result in legal action.
• We reserve the right to recover associated administrative and legal costs.

8. Phone Number Use & Consent

• Your phone number is used for order updates, delivery notifications, and optional promotions.
• Using WhatsApp chat means you consent to communication via WhatsApp/SMS.
• To opt out of promotions, reply “STOP”.
• We do not sell personal data.
• Information is only shared with service partners such as couriers in line with UK GDPR.

9. Intellectual Property & Copyright

• We may use printed designs for portfolio or promotional purposes unless agreed otherwise in writing.
• All design files created by us remain our intellectual property.
• If an order is refunded after design work has started, 50% of the design fee will be deducted.
• Customers are responsible for ensuring they have legal rights to all supplied content.